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Digital Experience with Customer Self-Care Applications

Digital Experience with Customer Self-Care Applications

Customers’ way of communication has changed dramatically over the last 10 years, and digital innovations are revolutionizing customer experience. People now use apps to interact with their loved ones. And they expect brands to communicate in the same way as well.

According to McKinsey, digital self-care channels will increase their share in customer self-care channels to 48% in 2020. 55% of the customers expect consistency across channels.

In 2015, we have transformed the customer self-care services for Turkcell and Superonline, the leading cell phone and service provider in Turkey. We have developed a multi-channel approach with the “Single Hub Project” and created mobile applications, web and mobile web channels that offer a unified experience across the channels.

In 2018, we have turned Vodafone Self-care application into the background to improve the customer experience. We have developed a fast, reliable and scalable background to serve 20+ M Vodafone customers.

Our customer loyalty platform, Netmera, serves 15 self-care applications (including telco, banking, energy applications) and collects customer behaviour data from more than 70 million users. This gives us a great idea about the customers.

If your business needs customer self-care service, we can develop tailor-made applications for you to create a fully digital experience and provide a wider distribution area with the latest technologies.

To achieve this goal; we listen to your KPIs, analyze your needs, focus our expertise on this, and create mobile applications that meet tomorrow’s needs. 

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