Digital Experience with Customer Self-Care Applications

Digital Experience with Customer Self-Care Applications

Customers’ way of communication has changed dramatically over the last 10 years, and digital innovations are revolutionizing customer experience. People now use apps to interact with their loved ones. And they expect brands to communicate in the same way as well.

According to McKinsey, digital self-care channels will increase their share in customer self-care channels to 48% in 2020. 55% of the customers expect consistency across channels.

In 2015, we have transformed the customer self-care services for Turkcell and Superonline, the leading cell phone and service provider in Turkey. We have developed a multi-channel approach with the “Single Hub Project” and created mobile applications, web and mobile web channels that offer a unified experience across the channels.

In 2018, we have turned Vodafone Self-care application into the background to improve the customer experience. We have developed a fast, reliable and scalable background to serve 20+ M Vodafone customers.

Our customer loyalty platform, Netmera, serves 15 self-care applications (including telco, banking, energy applications) and collects customer behaviour data from more than 70 million users. This gives us a great idea about the customers.

If your business needs customer self-care service, we can develop tailor-made applications for you to create a fully digital experience and provide a wider distribution area with the latest technologies.

To achieve this goal; we listen to your KPIs, analyze your needs, focus our expertise on this, and create mobile applications that meet tomorrow’s needs. 

Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Consent to display content from Youtube
Consent to display content from Vimeo
Google Maps
Consent to display content from Google
Consent to display content from Spotify
Sound Cloud
Consent to display content from Sound